The Office of the Chapter 13 Trustee can be reached by telephone at (423) 265-2261.  The office is open from 8:00 a.m. to 4:30 p.m., Eastern Time, Monday through Friday, except on holidays and staff training.  For your convenience, the telephone extensions and email addresses for various departments are listed below:

For questions about debtor payments and employment, use ext. 140 or email payments13@ch13-trustee.com.
For questions about claims, disbursements, or status sheets, use ext. 141 or email claims13@ch13-trustee.com.

Because of high call volume, you may have to leave a voicemail message.  Please clearly state your name, case number, a brief description of the reason for your call and a phone number at which you can be reached during business hours.  The office usually returns all calls within 24 hours.

Note, do NOT send anything directly to the trustee’s ECF address (chattecf) because it will be rejected by the spam filter and will not be delivered.  That address only accepts emails generated by the bankruptcy court.