Due to the COVID-19 pandemic, the procedures regarding meetings of creditors have changed.  Please check this website for detailed information.

Disbursement Information and Check Requests

Disbursement Information
The Office of the Chapter 13 Trustee disburses creditor payments once a month by check.  Disbursement amounts are calculated as of the last working day of each month.  The Trustee places a 10 business-day hold on all personal and insurance checks received.  This can affect the availability of funds for disbursement.  Checks are mailed generally around the middle of the next month.  For example, January disbursements will be physically mailed to creditors around the middle of February.  Electronic Funds Transfers are not available at this time.

It is office policy to send voucher checks which can include up to 50 claims per check.  The Trustee’s Office disburses to the payment address listed on the filed proof of claim form.  To minimize the number of checks received, use a standardized mailing address on your claim forms.  Standard postal addresses can be viewed here: U.S. Postal Service ZIP+4 Lookup.  Similarly, standardize the payee names or “in care of” names on filed proofs of claim to also reduce the number of checks received.

If you have any further questions about claims or disbursements, you can reach the appropriate department in the Office of the Chapter 13 Trustee by telephone at (423) 265-2261 ext. 141, or by email at claims13@ch13-trustee.com.  The Office of the Chapter 13 Trustee is open from 8:00 a.m. to 4:30 p.m. Eastern Time, Monday through Friday, except on holiday or staff training days.  Because of high call volume, you may have to leave a voicemail message.  The Office of the Trustee usually returns all voicemail messages within 24 hours.

Check Requests
The Chapter 13 Trustee’s Office can provide a copy of disbursement checks (with  endorsement) upon request.  There is a fee of $5.00 per check.  If you require a copy of a check, please mail your request, along with the $5.00 per check fee, to: Attn: Check Request, Office of the Chapter 13 Trustee, P.O. Box 511, Chattanooga, Tennessee 37401.