TRUSTEE SOFTWARE UPDATE EFFECTIVE OCTOBER 2026 BRINGS SYSTEM-WIDE CHANGES

Action Required: Debtor attorneys and creditors must register to access the online case system and attorney portal. More information on the software update and its impact is available on our website.

 

 

Kara L. West

Chapter 13 Trustee
Eastern District of Tennessee

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News & Updates

Meetings of Creditors

Chapter 13 meetings of creditors for the Southern and Winchester Divisions will continue to be held by Zoom web conferencing, and there is NOT an option to appear in person. Consult bankruptcy court dockets for the dates, times, and the virtual meeting location.

 

Chapter 13 Trustee’s Office Updates Software Platform, Online Case Access, and Attorney Portal

As of October 6, 2026, the Office of the Chapter 13 Trustee for the Eastern District of Tennessee (Southern & Winchester Divisions) transitioned to a new software platform. With that, the attorney portal and online case access system changed as well. Debtor attorneys and creditors, creditor representatives, and creditor attorneys must register for the new online case access website. New registration is also required for use of the new attorney portal. The old attorney portal was retired on September 30, 2026.

 

Find updated information and learn how to register through the “Online Case Information” and “Contact Information” tabs on the Debtors, Creditors, and Debtor Attorneys sections of our website.

 

Information on Web and Teleconference and Guidance on Authenticating Identification

Important Information Regarding Tax Refunds

The Chapter 13 Trustee’s Office will not return phone calls about the status of tax refunds.

Please review the information about the tax refund process available on this site.

Changes to Federal Rule of Bankruptcy Procedure 3002.1 Take Effect December 1, 2025

The changes to Rule 3002.1 will include new optional midterm audits, new forms, and new processes related to mortgages and reverse mortgages, including those modified through the chapter 13 plan Section 3.2. Learn more about the changes and access the new proposed rule at the link below. Look for an announcement soon on updates to our office procedures related to the rule change. We encourage you to attend the Chattanooga Bar Association’s bankruptcy seminar on November 13, 2025 at 2 p.m., where we will walk through the changes to Rule 3002.1 and how it will affect our office procedures.   

Rule 3002.1 Update

Meeting of Creditor Dockets

Typically, meetings of creditors are held every Monday and Tuesday for Chattanooga cases and every Monday afternoon for Winchester cases.  There are times when this schedule may vary, so please be sure to consult the court record for the noticed hearing date and time.  For your convenience, dockets for meetings of creditors for Chattanooga cases and Winchester cases are available by noon two (2) business days prior to the scheduled meeting date.

Monday Docket
Tuesday Docket

About Kara. L. West, Trustee

Kara L. West serves as the Standing Chapter 13 Trustee in the Eastern District of Tennessee for both the Southern Division and Winchester Division. As such, Ms. West is assigned as party of interest in all Chapter 13 cases filed in those Divisions and oversees the administration of Chapter 13 plans. This includes reviewing bankruptcy filings and proposed plans for compliance with bankruptcy laws, collecting plan payments and distributing funds to creditors, maintaining an accounting of the Chapter 13 plans and seeking legal remedies which may further the administration of the plan. Ms. West maintains office staff to help her in these functions; however, the Chapter 13 Trustee’s Office is not a law firm and does not give out legal advice.

Do not send any emails to chattecf@ch13cha.com OR chattecf@ch13-trustee.com. They are unmonitored and only process emails sent from the Bankruptcy Court for PACER. This rule includes debtors, attorney, creditors and other parties. Your email will not be seen.